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Summary: From Hyatt to Boeing: Leadership in the Boardroom

From Hyatt to Boeing Speakers


“Good news should be delivered using the stairs, and bad news should be delivered using the elevator….” 

That was a quote emphasized at NACD Florida’s program, “From Hyatt to Boeing: Leadership in the Boardroom” featuring Sue Kronick, director, American Airlines Group and Hyatt Hotels Corporation, and trustee, John S. and James L. Knight Foundation; Ron Williams, director, American Express, The Boeing Company, Johnson & Johnson, and Envision Healthcare; and moderator Frank Scruggs, NACD Florida board member and director, SunTrust Banks, Inc., Guidewell Mutual Holding Corporation, and Florida Blue. 

Ms. Kronick related an experience that was pivotal to her 37-year career at the customer-focused businesses of Federated Department Stores (Macy’s, Bloomingdales, and others). After college, she lived in India for six months. It was there that she learned both to see the world through someone else’s eyes and to appreciate the value of diversity of opinion and background. 

Mr. Williams shared that he grew up seeing the world from the outside, as there were no business people in his community in those years. If he had been five years older, he said, he never would have had the chance to become who he is—a former Aetna CEO and chairman who took the company from losses of $292 million to earnings of $2 billion, and now as a director of some of the most recognizable corporate brands in the world. (More program highlights...)




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